Article Per Year (5 Year)
p-Index From 2019 - 2024
1.463
P-Index
This Author published in this journals
All Journal JURNAL MANAJEMEN (EDISI ELEKTRONIK) Jurnal Masyarakat Merdeka (JMM) Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN) Adbis : Jurnal Administrasi dan Bisnis Journal of Community Service and Engagement EduLine: Journal of Education and Learning Innovation Jurnal Ekonomi AMMA : Jurnal Pengabdian Masyarakat
Teti Susilowati
Fakultas Ekonomi Universitas Semarang
Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Nursing Social Sciences Other

Published : 8 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Ekonomi

 1 
ANALYSIS OF THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION TO INCREASE INTEREST IN REPURCHASE AT BLIRIK COFFEE RESTAURANT Muryanto Agus Nuswantoro; Teti Susilowati; AsahWiari Sidiq
Jurnal Ekonomi Vol. 12 No. 01 (2023): Jurnal Ekonomi, 2023 Periode Januari - Maret
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study was to analyze the effect of service quality on consumer satisfaction in order to increase repeat purchase intention at Kopi Blirik Restaurant located in Mijen District, Semarang City. The population in this study were visitors to the Kopi Blirik Restaurant who were over 17 years old. Samples taken as many as 75 people. The sample data collection technique in this study was carried out using a purposive sampling technique. The data processing method uses SPSS. The results of the regression analysis show the effect of service quality, including tangible (X1) has a positive effect of 0.478, reliability (X2) has a positive effect of 0.114, responsiveness (X3) has a positive effect of 0.125. While the coefficient of determination on the independent variables, namely tangible, reliability, and responsiveness, is able to explain the variations that occur in the dependent variable, namely customer satisfaction (Y) of 36.9%. From the results of the t test the tangible variables (X1), reliability (X2), and responsiveness (X3) have a positive and significant effect on the consumer satisfaction variable (Y1), while consumer satisfaction also has a positive and significant effect on repurchase intention (Y2).
Co-Authors Aprih Santoso Asah Wiari Sidiq Emy Susiatin Emy Susiatin Evi Evi Evi Evi Muryanto Agus Nuswantoro Muryanto Agus Nuswantoro Muryanto Agus Nuswantoro Muryanto Agus Nuswantoro Noventia Karina Putri